Effective Date: September 20, 2026
Shokz Audio Hub, operated by Liu Xinlan, respects your privacy and is committed to protecting the information you provide when using our online store.
Information We Collect
We may collect information reasonably necessary to operate the store, process and fulfill orders, provide customer support, prevent fraud, and maintain required business records. This may include:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Order and transaction information
- Information provided when contacting customer support
- Technical information reasonably needed for website security and operation
How We Use Information
We use information to process and fulfill orders, communicate about orders, provide customer service, process returns and refunds, prevent fraud, protect the store, comply with applicable legal and recordkeeping obligations, and maintain and improve the website and services.
Service Providers
We may share information with service providers that help us process payments, operate the website, fulfill and ship orders, provide customer support, prevent fraud, and maintain business systems. These providers may access information only as reasonably necessary to perform services on our behalf.
BH STUDIO provides US fulfillment and returns support and may receive order and shipping information needed to perform those services.
Payment Information
Payment information is handled by the payment service providers made available at checkout and is subject to their secure processing systems and applicable policies.
Information Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, use, alteration, or disclosure.
Data Retention
We retain order and customer information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, prevent fraud, and comply with applicable obligations.
Privacy Questions
For privacy questions or requests, contact:
Email: [email protected]
Shokz Audio Hub
Operated by Liu Xinlan